Terms and conditions

WARRANTY

GROM AUDIO Components:

One (1) YEAR MANUFACTURER LIMITED WARRANTY on GROM Audio OEM integration adapter kits.

Performance MP3 & GROM AUDIO warrants that the GROM Audio OEM integration adapter sets will be free from defects in materials and workmanship for a period of ONE (1) YEAR from a purchase date. GROM sole obligation under this warranty is to repair or replace at GROM option, any GROM sets that GROM AUDIO shall have determined to be defective.

This warranty covers any supplied or manufactured parts of GROM sets that, upon inspection by GROM Audio authorized personnel, is found to have failed in normal use due to defects in the material or workmanship. The warranty does not apply to: optional parts/accessories not included in GROM set and ordered either with the set or separately; refurbished sets or sets sold at stock clearance. Warranties for those listed sets/ parts are set separately. 

This warranty does not apply to the installation expenses. Attempting to service or modify this unit, operating this unit under conditions other than the recommended will render this warranty void.

Unless otherwise prescribed by law, Performance MP3 nor any of their vendors (ie. Grom Audio and others) shall not be liable for any personal injury, property damage and or any incidental or consequential damages of any kind resulting from malfunctions, defects, misuse, improper installation or alteration of presented product.

All parts of GROM sets are guarantied for a period of 1 year as follows:

Within the first 12 months from the date of purchase, subject to the conditions above, Grom Audio or Performance MP3 will repair or replace the GROM sets at their discretion, if it is defective in the material or workmanship.

We do not cover return shipping for warranty or returns under any circumstances, the customer is responsible for shipping the system back to us. We will cover the shipping cost of the replacement unit from GROM Audio to the customer.

CLEARANCE

All items sold under clearance on Performance MP3 website have 30 days money back guarantee and replacement warranty that starts on the delivery date. There is no warranty provided after 30 days period.

RETURN POLICY AND PROCEDURES

  • All customers should contact Performance MP3 at info@performancemp3.com, or if directly dealing with Grom Audio contact GROM Audio support team at http://gromaudio.com/support.html  and obtain an RMA number. Without RMA number the returns are not accepted!
  • All defective adapters returned to Grom Audio within warranty period must be accompanied by the original invoice (or copy) showing the date of purchase to prove the warranty eligibility.
  • Be sure to include your return address and a written description of the problem.

All shipping handling charges are non-refundable. Warranty does not cover normal tear and wear, damages due to negligence, improper installation and operation.

Customer has 15 days to mail the product after the RMA is issued in order to qualify for the replacement or refund. If the item is not mailed within that time frame the refund will not be issued.

For Grom Audio warranty returns SHIP TO: 

GROM AUDIO RETURNS
519 Marine View Ave Unit G
Belmont CA 94002

Or if shipping to Performance MP3, please contact us at info@performancemp3.com.


For your own protection, you should obtain a proof of delivery receipt. Additional shipping charge will be required to send out goods for a second time if the order we have sent out has been returned undelivered for the following reasons:

  • Customer supplies incorrect information (name, address).
  • Goods are refused entry by your country.
  • Your post office refuses to accept/deliver.
  • Customer was not present to receive goods when delivered.

  • Disclaimer

  • Modifying the radio may void any outstanding warranty it may have.
  • This product is not affiliated with any of the OEM manufactures.
  • There are no warranties expressed or implied by purchase of this product.
  • While every care has been taken to provide a quality product, we cannot guarantee the product to function correctly if installation is not done according to the instructions given.
  • We are not liable for misuse of this product. Misuse includes improper installation, damage to the board or radio while trying to install, and illegal use of the modified radio.

Performance MP3 Disclaimer

Performance MP3 strives to provide you with a high-quality product while maintaining competitive pricing. Our vendors continuously work to test and develop our product, however, in some cases; our interfaces may not be compatible with your application. Due to the wide range of electronics / firmware found in car stereos, compatibility and/or controls may vary. Should you experience incompatibility issues, you may contact us at info@performancemp3.com.